FAQ:

What are the fees?

The fees you pay upon signing a contract are:

£50.00 Contract fee non refundable

£375.00 Rental fee for the requested accommodation unit.

£425.00 Deposit Bond which is 125% the advertised rental until price.

You are only required to pay the 3 fees above but they vary depending upon the date you move in and the unit you select to rent. The above is based on a client selecting rental of a studio unit.

You will also pay £30 late fee for rent not cleared on time into our account, once the fee has been applied; we charge 4.5% on top of BOE Bank Of England base rate to the rental amount outstanding until paid. If the amount is not cleared within 14 days, we submit the case to your local court for hearing and apply for default to be issued upon your name. If the balance is not cleared after 30 days then eviction proceedings will commence.

How is the rent in advance calculated?

Select the unit and we calculate the rent in advance based on when you move in and our rent due date on the 25th of each month. We divide the monthly rental by 30 days and multiply the amount by the days leading to the 25th and that equals the rent in advance. The full advertised rent will be due cleared on the 25th in our account.

What is the notice period to leave?

You must provide in writing 1 months notice to vacate a rented unit to receive a full deposit as stated in the contract, if you depart without notice and do not return keys. We use the deposit to cover the charges of changing locks, cleaning the unit / replacing damaged items and applying for default and a County Court Judgement to protect other landlords / agencies. We also hold the right to share the information with credit agencies if you do not pay you rent on time, this may affect your credit and CCJ's are held for six years.

How do I pay the rent?

Upon signing the contract for rental, you will receive documentation on how to pay or notify us if you will pay late for that rental month period. When you sign the contract we provide a standing order arrangement document, we request your signature and submit it to your bank. The rent will be deducted before 25th of each month to ensure it clears in our account on the due date.

Who do I contact in an Emergency?

When the property or unit is affected by an emergency like fire / flood or break-in then contact us on 07913 570 794 and 795 or call 0151 233 3000 or 999 for assistance. You can also email us emergency@von-estates.com You must provide full name, contact number and problem.

How Do I Pay Council Tax?

If renting a flat or non shared unit, you must pay council tax direct to Liverpool City Council, you can contact them on 0151 233 3008

website:  http://www.liverpool.gov.uk

Your Council Tax bill is based on a banding determined by the Listing Officer. If you want further details about your banding, please contact:

The Listing Officer, Valuation Office Agency, 72 Church Street, Liverpool, L1 3AY.

Tel: 0151 802 1000

Website: www.voa.gov.uk
Email: liverpoolgroup.vo@voa.gsi.gov.uk

How Do I Contact You?

Von Estates

53 Everton Road

Liverpool

L6 2EH
T: 0845 644 3997
F: 0845 644 3998
M: 0791 357 0795 (text or leave a message)
E: customer.service@von-estates.com
W: www.von-estates.com